仕事内容Reporting / CRM review – cover all reported revenue, cross referencing all CRM tools and track
abnormalities / manipulation, report and deduct from resulting – provide feedback to the direct manager.
Training, Shift monitoring, Daily reporting, Preparation of daily briefs and tasks .
Report results to the direct manager on weekly and monthly basic, both on employee and team level.
Responsible for guiding the team to achieve their KPIs.
Creation of work procedures to optimize the daily workflow in the most efficient way.
Responsible for performing monthly review meetings with the team to provide them with clear
feedback about their performance, give them guidance to improve and communicate any changes in the business.
Work together with QA and Head of Support to ensure quality of team is met with coaching and guidance
Report to Head of Support on all work related matters and work on improvements to processes and to work on tasks
to improve product and process knowledge of the team.
Other requests coming from Senior Management regarding the business needs.
Solving cases on the spot, Weekly meetings with team members and operational – compile weekly shift schedule,
handle sick leaves, vacations etc
The position is directly subordinate to the appointed manager – Head of Support
In implementing the organizational capacity to carry out our links and relationships with all actors in the company.
応募条件Knowledge of the range of services to the company
– has a customer service background managing a CS team for more than 2years.