台湾留学なら台湾留学センター

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台湾でのお仕事探し カスタマーサービス・マネージャー

カスタマーサービス・マネージャー


仕事内容

Reporting / CRM review – cover all reported revenue, cross referencing all CRM tools and track
abnormalities / manipulation, report and deduct from resulting – provide feedback to the direct manager.
Training, Shift monitoring, Daily reporting, Preparation of daily briefs and tasks .
Report results to the direct manager on weekly and monthly basic, both on employee and team level.
Responsible for guiding the team to achieve their KPIs.
Creation of work procedures to optimize the daily workflow in the most efficient way.
Responsible for performing monthly review meetings with the team to provide them with clear
feedback about their performance, give them guidance to improve and communicate any changes in the business.
Work together with QA and Head of Support to ensure quality of team is met with coaching and guidance
Report to Head of Support on all work related matters and work on improvements to processes and to work on tasks
to improve product and process knowledge of the team.
Other requests coming from Senior Management regarding the business needs.

Solving cases on the spot, Weekly meetings with team members and operational – compile weekly shift schedule,
handle sick leaves, vacations etc

The position is directly subordinate to the appointed manager – Head of Support
In implementing the organizational capacity to carry out our links and relationships with all actors in the company.

※交代制勤務:早番 8時~17時/14時~11時(2ヶ月毎の交換)
※部下管理10名


応募条件

Knowledge of the range of services to the company
– has a customer service background managing a CS team for more than 2years.

言語条件:日本語ネイティブレベル以上&中国語基礎レベルある方


企業情報

成立時間:2016年04月19日
サービス:アジア諸国向けのカスタマーサービスセンター


福利厚生

教育訓練、昇進制度 定時食事会、三節など
休日:誕生日休暇(1日/年に付与)、年休(三ヶ月後10日、毎年増える)
ジム入会無料(World gym)
夜勤手当:NT$3,000
台湾の「労働基準法」に基づく(労働/健康保険、退職金制度、冠婚葬祭手当、健康診断、生理休暇、出産休暇など)。


給与

月給 55,000~100,000元


勤務地

台湾 台北市萬華區



台湾留学のご相談はこちら

0120-4192-09受付時間 10時~19時